The support that you can get from your hosting supplier is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an active account. Timely and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual website hosting supplier not from a reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them immediately, it is almost certain that you'll wait for a day or two so as to have a reply to any query, so your sites may remain offline for ages. In contrast, a company that provides different options for communication and has a technical support team that is available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Hosting
The customer and tech support services for our hosting packages are round-the-clock, therefore you can forget all about waiting for a few days in order to receive assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail. If you already have an account, you're able to open a support ticket in addition to the other three options for contact. You can select the best way to contact us based on what your location is or the equipment you use. We can help you for almost any webhosting-related query that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to get prompt assistance, particularly when your site is not working properly for some reason. Our semi-dedicated hosting come with 24/7 customer and technical support, so that if anything comes up, you're able to use several methods to let us know - phone line with a couple of local numbers internationally, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common issues, which means that if you don't have an account yet, for instance, you'll be able to get additional info for our solutions, or we can help you with less complicated tech problems. The second two options are for solely tech troubles or everything that's more time-consuming due to the fact that it's more convenient to follow the conversation between you and our support team. The guaranteed max response time for them is just one hour, the actual one - 15-20 min, so you will not need to wait for a whole day to receive assistance like you may have to do with other service providers.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent problems or questions with regard to the pre-installed software your server is equipped with. In case you haven't bought your virtual private server plan yet, you will be able to find out more about our solutions by giving us a call or via our live chat service. For more tech issues, you're able to send an email or open a trouble ticket via your billing Control Panel and you'll receive support within no more than an hour regardless of the time of the day, even on holidays and weekends. The actual answer time normally doesn't exceed 30 mins. If you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our admins can help you with any installation or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive quick support in general, let alone when you run a whole server, so every single dedicated server that we provide features 24/7 support with 1-hour response time warranty whatever the matter. This service is cost-free for any difficulties with your server or the software that was installed from our administrators during the setup, which means that you are able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you could send an email, and the actual reply time for either rarely exceeds 30 minutes as we have admins available twenty-four hours a day. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you're able to include to your server package through the billing Control Panel.