Regardless of the fact that the hosting service offered by the different companies is practically the same, each provider has got their own platform with its own tweaks and different ways to accomplish certain operations. In such a case, an extensive knowledge base would be incredibly helpful both for persons with little to no previous experience and for tech-savvy users who will ultimately learn how particular tasks are executed, but will waste precious time in the process. The objective of such a knowledge base is to make the hosting service fast and simple to use, saving users both time and efforts. The end result is more satisfied clients, since they can swiftly find the info they’re searching for, and a lot less work for the customer care staff, because typically most of the queries and problems that customers have are already included in the knowledge base. In case the articles themselves are properly written and cover more things, you’ll be able to get to know more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Hosting
If you’ve purchased your first hosting plan through our company or have migrated your website over to us, you’ll become accustomed to our services and our custom-created Hepsia Control Panel very quickly thanks to the fact that we have prepared a substantial knowledge base where you can find all the information that you could ever need – both general info with regards to the service as a whole and more concrete info about the separate features that you can make use of and the complications that you can encounter. The articles are available in two places. The full article collection can be accessed via the Control Panel’s Help section. You can find relevant articles about the different functions in each Control Panel section too. You can become aware of how to do de facto everything, from creating an .htaccess file to managing a mailing list, and all the articles feature detailed guides, so you will never get disoriented on account of an unclear text. Surely, if you experience a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can touch base with our client service staff members 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled an elaborate knowledge base for all our present and future clients, so if you get a semi-dedicated server account from us, you’ll be able to find any info that you’re looking at any moment. We have numerous educational articles, which will help you better understand what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are merely 2 instances. Our instructive guides will help you do anything you wish – uncompress an archive, import a MySQL database, redirect a domain, and so on. On top of that, we’ve also got troubleshooting guidelines, which will allow you to discover what precipitates a certain problem and the possible solutions for it. If you’re unable to send e-mail messages or your domain opens an HTTP 500 error message, for instance, you can examine our knowledge base and resolve the problem instantaneously. You can access the articles through each Control Panel section, as well as through the all-inclusive Help section.