A ticketing system is the most widespread communication channel that web hosting providers offer to their clients. It is most often part of the billing account and is the very best way to handle a problem that takes some time to examine or that needs to be forwarded to a system administrator. Thus, all comments supplied by either party will be kept in the very same place in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which means that you will have to sign in and out of no less than two accounts in order to do some task or to contact the hosting company’s help desk staff. If you wish to administer a couple of domains and each one of them is hosted in a separate account, you’ll need to use even more accounts at the same time. Plus, it might take considerable time for the provider to answer your ticket request.
Integrated Ticketing System in Hosting
In stark contrast to what you may find with numerous other web hosting providers, the support ticket system that we’re using with our Linux hosting is included in the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember several logon names and passwords, as you will be able to manage both your tickets and the hosting account itself in one place. So, if you’ve got a question or chance upon a predicament, you can touch base with our client care staff representatives instantly. Our system comes with an intelligent search functionality. This goes to say that even if you’ve submitted a ton of tickets over the years, you will be able to find the one that you want effortlessly. Besides, you can check knowledge base tips for resolving commonly confronted complications.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was developed with the notion that you should be able to manage everything associated with your account from one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or encounter an obstacle, you can contact our technical support team instantaneously without needing to go through a different interface. You can look through your website files or check a variety of settings in your account whilst posting a new ticket or reading the reply to an old one. In case you have plenty of tickets and you want to track down a given one, you can make use of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than 60 minutes regardless of the essence of your enquiry or problem.