A ticketing system is the most widespread communication channel that web hosting providers offer to their clients. It is most often part of the billing account and is the very best way to handle a problem that takes some time to examine or that needs to be forwarded to a system administrator. Thus, all comments supplied by either party will be kept in the very same place in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which means that you will have to sign in and out of no less than two accounts in order to do some task or to contact the hosting company’s help desk staff. If you wish to administer a couple of domains and each one of them is hosted in a separate account, you’ll need to use even more accounts at the same time. Plus, it might take considerable time for the provider to answer your ticket request.