A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It is an efficient method to receive some information about the website hosting services or have some problem resolved as you are speaking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes when you exchange information like usernames or domain names, the faster response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do another thing while the representative investigates the issue involved. What's more, you're able to become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone costs that you'll need to pay if you are calling to another country.
Live Chat Support in Hosting
Together with the phone and ticket support, we supply live chat support as well. You can get in touch with us every day, including weekends and holidays, and we will give you more info about the Linux hosting that we offer if you are not among our customers yet, or about common and billing questions if you already have an account. Though for strictly technical matters you need to open a ticket to the technical assistance team, since such matters will need extra time to be resolved, you can still get in touch with us on our live chat for some tech info. For instance, we are able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we provide with all our semi-dedicated hosting, you can get the replies for any questions you have or get various issues resolved quickly. Our chat service is online every single day, which means that you can talk to a representative even on holidays and weekends. In case you're unsure which package is better for your sites or if our hi-tech cloud hosting platform matches some system requirements, you may come on our live chat prior to purchasing anything. In case you are an existing customer, you'll be able to receive more info about account settings, billing issues and various common technical problems you may experience, for example when you are unable to install an email account in a client on your computer. The live chat will save you considerable time no matter where you are or when you contact us.