If you’ve ever got any enquiries concerning your web hosting package or you encounter a problem with your sites, you’ll have to get in touch with the hosting company’s technical support team. It may not matter how swiftly they’ll reply if you have a generic query, but a problem such as a botched software app update, for example, may lead to your site becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperational. In case you offer services or goods online, any downtime will affect your site harmfully and you may lose existing or potential clients. Lots of web hosting providers, chiefly resellers, answer e-mails and support tickets within 24 hours, but in the Internet world that’s way too long, since clients will rarely return to a site that is not functioning correctly over long stretches of time.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any customer support ticket that you open or any email that you send is just sixty minutes, even in case you contact us during weekends and official holidays. Whatever the essence of your enquiry or problem may be, we will lend a hand right away and will give you the required info to fix any problem with your websites. The real response time usually doesn’t exceed fifteen to twenty minutes, which implies that you can forget about waiting for hours on end to get an issue resolved or even worse than that – waiting around all day only to receive a response that more information is necessary while nothing’s fixed. We will give you assistance in an instant as we know precisely how invaluable time can be in the dynamic electronic space. The one-hour response guarantee applies to any technical or billing inquiry that you might have connected to our Linux hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we realize just how vital it is to obtain timely support, we guarantee that you’ll never have to wait around for more than sixty minutes to obtain an answer to any trouble ticket that you open via your semi-dedicated server
CP. In fact, you will seldom have to wait around for more than 20-30 minutes and this is valid for any query no matter what its nature is – technical, general or billing. What’s more, our client and tech support staff is on duty day and night, which is why even if you send a ticket during official holidays, you’ll invariably obtain an instant reply, which will contain the answer to a query, the solution to a problem or the information required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never have to waste an entire day awaiting a response like you would with many other web hosting companies.