If you've ever had a hosting account in the past or you have dealt with any kind of online service, you probably know from your own experience that for some things it's better to consult with a live person on the telephone rather than exchange tickets or email messages. In order to learn more about a service before you decide to purchase it or if something small has to be done, for example, it is easier and faster to do it real-time. When you have the option to talk with representatives by phone, it's very likely that you are using the services of a real hosting provider, not a reseller. The level of support that you'll get on the phone differs between different suppliers - from standard issues to professional tech support. Typically most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical issues are managed via email and / or tickets.
Phone Support in Hosting
We know that having the option to talk with a live representative is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you have the option to get in touch with us on the phone for fourteen hours every day. In case you consider buying one of our Linux hosting
, for example, you will be able to call us and find out more about our services prior to ordering to ensure that we do meet all system requirements for your web sites. After your purchase, you'll be able to get in touch with us about all of the sales and / or billing troubles you may experience, or receive any general or basic tech information that you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will make it easier to track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Any time you need more information regarding the semi-dedicated hosting
that we provide, you're able to call some of the three support phone lines that we have worldwide - in the United States, the UK and Australia. By doing this, you have the option to check ahead of time if our solutions will be appropriate for your sites. If you're already our customer and you own a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours a day about any billing or basic issues. For strictly tech issues you will have to employ our ticketing system so as to get in touch with our technical support as someproblems just require longer time to be solved, but we will assist you over the phone with quite a lot of minor tech problems as well, saving you time and efforts.