Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the ticket or email has been received. If your issue calls for further assistance from a server admin, we will direct the support ticket or the email to the person in charge then leave a comment to let you know that more time will be required for discovering the best solution. If you make use of the Administration Services package, any of the server management tasks included there will be performed whenever you decide.
A Premium Help Desk Support Service
We will be at your disposal 24/7/365 to respond to any enquiries that you may have connected to our Control Panel or any of the applications that we have pre–installed for you on the server. If you also need help handling server admin tasks, you can take advantage of our Administration Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures
A User–Friendly Help Section
We have equipped our Control Panel with a comprehensive knowledgebase, which includes exhaustive explanations of all its features and functionalities. Additionally, we have made detailed video tutorials that will further teach you how to perform a specific task or troubleshoot a frequently experienced problem. The how–to articles and the tutorial videos are readily accessible from every Control Panel section through the Videos and Help buttons in the upper right corner.