Customer Support Channels
A 1–hour Response Guarantee
Delivering high–quality support in a timely manner is our top priority, so we back up each Linux hosting plan with a 1–hour ticket answer warranty. As you submit a ticket or drop an e–mail, our customer tech support staff will do all they possible can to generate the most adequate resolution for your issue and to provide you with help and advice promptly.
A Top–quality Support Service
Our support service is provided by a group of skilled experts who will be ready to answer your query promptly. You’re able to speak to the support staff by starting a customer assistance ticket from your Control Panel or by posting us an email. On business days, you may as well contact us on the telephone or use the online chat option.
An Intuitive Help Section
Our Control Panel gives a wide–ranging practical knowledge base that’s built–into all parts. In each part, you’ll find a Help button which will load for you a selection of step–by–step guides on how to take advantage of a particular option or perform a specific action. Moreover, we have prepared mini seminar training videos so that you can get a better idea of the Control Panel’s interface.